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Training CCNA Service Provider Operations: Cisco Certified Network Associate Service Provider Operations

Cisco Certified Network Associate Service Provider Operations validates basic knowledge and skills (of a Tier I support engineer) in a prescriptive troubleshooting environment within carrier class IP NGN core network infrastructure. CCNA SP Operations curriculum includes incident (event), fault, configuration, change, and performance management procedures, along with NMS tools and protocols [Certified]

Entry prerequisite
Skills & knowledge equivalent to those learned in CCENT/CCNA – ICND1 or ICND2 or CCNAX, Windows/Unix PC Operating System experience or general familiarity, Troubleshooting methodology knowledge or experience as applied to IP network environments, knowledge of operations process represented by eTOM and/or ITIL recommendations.

Duration (days)

On Call

On Call