ISO/IEC 20000 Auditor. A Two Day Interactive Training on Auditing and Organizational Improvement

The purpose of the ISO/IEC 20000 Auditor course is to provide sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000 standard to be able to perform audits against the standard. The course covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005). Some of the main differences are as follows:
• closer alignment to ISO 9001
• closer alignment to ISO/IEC 27001
• change of terminology to reflect international usage
• clarification of the requirements for the governance of processes operated by other parties
• clarification of the requirements for defining the scope of the SMS
• clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services
• introduction of new requirements for the design and transition of new or changed services

Entry prerequisite
Candidates are required to have a minimum of three years’ experience of auditing in an IT environment since the course does not cover generic principles of Management System auditing.

Duration (days)

On Call

On Call

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