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ISO/IEC 20000 Practitioner A three-day Interactive Training on The Implementation of IT Service Management Systems

This course provides sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply the gained knowledge to a range of activities that would support organizations in conforming to the requirements of Part 1, and achieving and retaining ISO/IEC 20000 certification. The course covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005). Some of the main differences are as follows:
• closer alignment to ISO 9001
• closer alignment to ISO/IEC 27001
• change of terminology to reflect international usage
• clarification of the requirements for the governance of processes operated by other parties
• clarification of the requirements for defining the scope of the SMS

Entry prerequisite
TA candidate must hold one of the following qualifications to qualify to sit the Practitioner exam:ISO/IEC 20000 FoundationITIL Foundation

Duration (days)

On Call

On Call